Refund policy

This Refund Policy outlines the conditions under which refunds may be processed for purchases made through our website.

1. Cancellations will only be considered if the request is made within 24 hours of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
2. In case of receipt of damaged or defective items, please report to our customer service team immediately along with the video proof of defect during opening of the sealed package. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 24 hours of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
3. In case of any refunds approved by Bhushan Jewellers, it will take 5-7 days for the refund to be processed to you.
4. After thorough review and approval, the exchange or replacement will be delivered within 5 to 7 working days.
5. We offer 5 days return policy.