Jewellery is a personal and valuable product; therefore, returns or exchanges are accepted only under specific conditions. Products will be eligible for exchange only if received in damaged condition or if there is a manufacturing defect, subject to verification by our team. Requests must be raised within the specified time period after delivery. Customised, altered, or worn jewellery is not eligible for return or exchange.

• We accept exchanges only for damaged or defective products received in error.
• If you receive a damaged or incorrect item, please contact us within 24 hours of receipt at silveriabybj@gmail.com
• Items to be exchanged must be unused, with original tags and packaging intact.
• After thorough review and approval, the exchange or replacement will be delivered within 5 to 7 working days.

• We offer 5 days return policy.